• Over 30 Years Lighting Experience
  • UK Customer Advice line- 0113 258 0538
  • Free Delivery Orders £50+

Help

We're here to help. You should find the answers to most queries below, but if you have any further questions, please email us at Sales@mondiallighting.co.uk or call 0113 258 0538

  

Q1. Do your prices include VAT?

As we serve businesses as well as those not eligible for VAT we give you the option of how you would like to see the prices, with the VAT included or not.

 

Q2. What if I find the product cheaper elsewhere?

We offer some of the best value prices on the internet for light bulbs, light fittings and maintenance products. That's because we are leaders in our field, so we have massive buying power and we pass all the savings on to you.

Our team of buyers are constantly monitoring prices across the internet to ensure our prices are always up to date.  If you should find the identical product being sold at a lower price please let us know.

 

Q3. Can I order by telephone?

Yes, simply call our sales team on 0113 258 0538 and your order will be taken quickly and efficiently. Our sales lines are open Monday to Friday, 9:00am to 5:30pm and our fully trained staff can also give you advice on any of our products, both before and after you buy.

 

Q4. I have an order query - who can I contact?

Our experienced Customer Service Team is ready to answer any queries you may have Monday to Friday, 9:00am to 5:30pm. Call them on 0113 258 05380 or send an email to sales@mondiallighting.co.uk, for a fast and efficient response.

 

Q5. Do you deliver to my area?

We deliver throughout the whole of the British Isles - which includes Northern Ireland, Shetland and Orkney, the Western Isles, Channel Islands and Scilly Isles.

 

Q6. What if I am not in when you deliver?

Our carriers will endeavour to leave the package, signed for, by a neighbour or other suitable person. If no-one can be found, they return the order to the depot for safe keeping, leaving you a card with the delivery information and contact number for collection or re-delivery.

 

Q7. What if I receive the wrong items or my order is incomplete?

Of course we work hard to ensure you receive exactly the items you have ordered. In the unlikely event that you have received the wrong items we aim to make the process of rectifying this as simple as possible. Just contact our Customer Services Team within 3 working days of receiving yours order and leave the rest to us:

T: 0113 2580538
F: 0113 2591061
E: sales@mondiallighting.co.uk
Mon - Fri (9:00am - 5:30pm)

 

Q8. Do you offer recycling services?

Yes. Under the WEEE Directive (Waste Electrical and Electronic Equipment Regulations), we’re pleased to offer our customers free recycling for eligible household electrical items on a like-for-like basis so when you buy a new item from us.